Terms and conditions

Terms & Conditions

These Terms & Conditions apply to all purchases made from Irish Walking Sticks (IrishWalkingSticks.com), based in Northern Ireland, United Kingdom.

By purchasing from Irish Walking Sticks (IrishWalkingSticks.com), customers agree to the following terms.

General

Irish Walking Sticks (IrishWalkingSticks.com) sells handmade walking sticks made from natural wood materials.

All items are prepared and described as accurately as possible.

Due to the handmade nature of the products, slight variations in size, shape, colour, and appearance may occur.

Natural Materials

Walking sticks are made from natural woods including, but not limited to, blackthorn, hazel, holly, gorse, and other traditional materials.

Natural variations in grain, colour, markings, texture, bends, knots, and character are normal and are not considered faults.

Small natural marks, irregularities, and signs of traditional craftsmanship are part of the character of handmade products.

Blackthorn and similar woods naturally contain thorns. While every effort is made to remove and smooth thorns during preparation, very small thorn remnants may occasionally remain.

Customers must inspect items carefully before use and handle natural wood products responsibly.

Irish Walking Sticks (IrishWalkingSticks.com) accepts no responsibility for injury resulting from improper use or failure to inspect the item before use.

Product Alterations

If customers request alterations to an item, such as shortening a walking stick or making other adjustments, this may affect dispatch times.

Altered items may not be eligible for return unless faulty.

Dispatch and Delivery

Dispatch and delivery information is provided on the Delivery Information page.

Delivery times are estimates only and are not guaranteed.

Irish Walking Sticks (IrishWalkingSticks.com) is not responsible for delays caused by postal services, customs authorities, or circumstances beyond our control.

Customs and Import Charges

Customers are responsible for any customs duties, taxes, import fees, or handling charges required by their country.

Irish Walking Sticks (IrishWalkingSticks.com) is not responsible for delays caused by customs processing.

If an item is returned due to refusal to pay customs charges or failure to collect, postage costs will not be refunded.

Right to Cancel Orders

Irish Walking Sticks (IrishWalkingSticks.com) reserves the right to cancel any order at any time for any reason.

If an order is cancelled by Irish Walking Sticks (IrishWalkingSticks.com) before dispatch, a full refund will be issued.

Returns and Refunds

Returns and refunds are handled in accordance with the Returns & Refunds Policy page.

Customers must follow the instructions provided in that policy.

Failure to Collect Items

If an item is returned due to failure to collect from the delivery service or customs authorities, postage costs will not be refunded.

Additional postage may be required if the item is resent.

Loss or Damage

Irish Walking Sticks (IrishWalkingSticks.com) is not responsible for loss or damage caused after delivery has been completed.

Customers should report damaged items as soon as possible after delivery.

Website Information

All information provided on this website is given in good faith.

Irish Walking Sticks (IrishWalkingSticks.com) reserves the right to update product descriptions, prices, policies, and website content at any time without prior notice.

Limitation of Liability

Irish Walking Sticks (IrishWalkingSticks.com) shall not be held liable for any indirect or consequential losses resulting from the use of products purchased.

Customers use walking sticks at their own discretion and responsibility.

Governing Law

These Terms & Conditions are governed by the laws of Northern Ireland and the United Kingdom.

Any disputes arising shall be subject to the jurisdiction of the courts of Northern Ireland.