Returns and Refunds

Returns & Refunds Policy

Irish Walking Sticks (IrishWalkingSticks.com) wants customers to be satisfied with their purchase. This policy explains how returns and refunds are handled.

Returns

Returns are accepted for items that are unused and returned in the same condition in which they were received.

Customers must contact Irish Walking Sticks (IrishWalkingSticks.com) before returning an item.

Items should be returned within 14 days of receipt where possible.

Customers are responsible for the safe return of items and should use a tracked delivery service where possible.

Refunds

Refunds will only be issued once the returned item has been received and inspected.

Refunds will not be issued if the returned item is not received.

Original postage and shipping costs are non-refundable unless the item is faulty or sent in error.

Return postage costs are the responsibility of the customer unless the item is faulty or sent in error.

If an item is returned due to failure to collect, refusal to pay customs charges, or incorrect address details provided by the customer, original postage costs will not be refunded.

Customs Duties and Taxes

Any customs duties, taxes, or import charges paid by Irish Walking Sticks (IrishWalkingSticks.com) at the time of shipping are non-refundable.

If an item is returned from an international destination, any customs charges or return shipping fees incurred may be deducted from the refund amount.

Altered or Customised Items

If a customer requests alterations to an item, such as shortening a walking stick or making other modifications, this may affect return eligibility.

Returns may be refused or partially refunded if the item has been altered specifically to customer requirements unless faulty.

Natural Materials and Handmade Products

Walking sticks are made from natural wood materials such as blackthorn, hazel, holly, gorse, and other woods.

Natural variations in wood grain, colour, texture, shape, and character are normal and are not considered faults.

Small natural marks, irregularities, and signs of traditional craftsmanship may be present and are part of the character of handmade items.

Blackthorn and similar woods may occasionally contain very small thorn remnants despite careful preparation.

Customers should inspect items carefully upon receipt and handle natural wood products with care.

These natural characteristics are not considered faults and are not valid reasons for return as faulty items.

Damaged or Faulty Items

If an item arrives damaged or faulty, customers should contact Irish Walking Sticks (IrishWalkingSticks.com) as soon as possible and provide photographs where possible.

Where an item is confirmed to be faulty or damaged during delivery, a replacement, repair, or refund may be offered.

Condition of Returned Items

Returned items must be unused and returned in suitable packaging to prevent damage in transit.

If an item is returned damaged due to poor packaging, a partial refund may be issued.

Uncollected or Returned Parcels

If an item is returned due to failure to collect, refusal to pay customs charges, or incorrect address details, original postage costs will not be refunded.

Additional postage costs may apply if the item is resent.

Refund Processing

Refunds will be processed within a reasonable time after returned items are received and inspected.

Refunds will be issued using the original payment method where possible.