Customer Service

Thank you for visiting IrishWalkingSticks.com. Every day we help customers find the walking sticks they need. With a selection of hundreds of quality walking sticks you are sure to find just the item you are looking for. We have been in the walking sticks business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Having trouble placing an order online?  Have a question about a product?  Want to check on the status of your walking sticks order?

Contact our friendly and knowledgeable customer service department and they can answer any question you may have.

Contact IrishWalkingSticks

Email
service@IrishWalkingSticks.com

Mailing Address
Irish Walking Sticks
PO Box 12312
Raleigh, NC 27605

Phone Number
(844) 474-7497

About Us

IrishWalkingSticks.com has been providing our visitors with quality information about walking sticks since 1998.

If you have any questions about IrishWalkingSticks.com or would like to send your comments to us please contact us at:
service@IrishWalkingSticks.com

Shipping

Shipping Costs

We offer FREE Shipping within the United States on ALL orders over $80.00.
A flat rate of only $9.95 applies to orders under $80.00.

Standard Delivery:
All orders are shipped normal ground service via UPS or FedEx and cannot be sent to a PO Box.
Delivery times will typically be approximately 5-7 business days.
Any items that would take longer are noted in the item description.

Back Orders:
While we do try to keep our website updated regarding out of stock items, occasionally an item is out of stock.  If this happens you will be notified by either email or phone. If part of your order is on backorder, you may cancel that item at any time prior to shipment or choose to wait for the item.  There are no additional shipping charges applied to backorder items.

Returns and Exchanges

If you are not fully satisfied within 30 days of the delivery date you may reach customer service at 844-474-7497, or via email at service@IrishWalkingSticks.com and they will assign you a Return Authorization Number (RAN) which allows us to keep track of the return.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New" and "unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Customized orders are not returnable.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns (except for damaged or defective items) are subject to a 20% restocking fee.  The restocking fee may be waived in the event of an exchange for a product of equal or greater value.

Note: Shipping charges cannot be refunded.

We love satisfied customers so if you have any questions about this policy, please contact us via e-mail at service@irishwalkingsticks.com.

Privacy Policy

We will never sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by IrishWalkingSticks.com. Your privacy is our first and main concern. We understand that you want to be able to give and receive information online and not have to sacrifice your identity to do so.

Below is a list of all the information IrishWalkingSticks.com collects and how that information is used.

Registration Information: IrishWalkingSticks.com collects various pieces of information during the checkout process. Namely the shipping and billing name, address, and email of your order. We use this information to fulfill orders and keep in touch with customer to inform them of the status of their orders.

IP Address: An IP address is a number assigned to a computer when it connects to the internet. IP addresses do not relate to any one individual. IrishWalkingSticks.com collects IP address information from all visitors to the site. We use this information to monitor web traffic and identify where are visitors are coming from. It is not possible for IrishWalkingSticks.com to identify you as an individual from your IP address.

Cookies: Cookies are very small files that are used to identify your computer as one interacting with our web site. IrishWalkingSticks.com only uses cookies so that you can have a running shopping cart while you navigate our web site.

Use of Information: IrishWalkingSticks.com never shares your personal registration information with third parties. The use of information gathered from the IrishWalkingSticks.com web site is solely for the use of IrishWalkingSticks.com.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.

Secure Shopping

You can shop online at IrishWalkingSticks.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy

IrishWalkingSticks.com is registered with the Authorize.Net Verified Merchant Seal program.

Damaged or Defective Items

Please contact our Customer Service department with any problems with your package.

We work hard to make your shopping experience an enjoyable one.

Credit and Return Time

Within 72 hours of receiving the item back from you, we will credit back the purchase price of the product to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please call within four hours of placing your order to cancel it free of any charges. Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time

We reserve the right to cancel any order due to pricing changes with manufacturers, pricing errors, omissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.